Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234
 
 
 


 
Summary
 
A professional representative experienced in developing and cultivating relationships and computer programs. Seeking Customer Service/Client management. Strong desk-support skills with proven ability to work with sales reps and clients to resolve issues. Additional experience:

• Supervision • Business Management • Accounting
• Collections • Sales • Project Management
• Programming • Database Design
 
Professional Skills
 
Operations Management
• Hire, schedule and supervise 5 employees in a graphic design company.
• Develop business systems for order flow, purchasing and accounting.
• Interview prospective employees and train new employees.
• Plan and implement business processes and job duties for employees.

Client Management
• Training groups and one-on-one client support on client site.
• Managed over 100 accounts. Ensure customer satisfaction.
• Successful sales experience - ranked 2nd at Allmed. Sold software/hardware products, programming, graphic design services. Prospected new clients, conducted meetings, performed presentations, negotiated prices and executed closings.
• Managed booth and participation in several shows.

Customer Service Management
• Managed customer service and telemarketing people to accomplish their objectives.
• Long hours on the phone. Directed both inbound and outbound calls - 55 per day. Wrote 10 - 20 orders a day, solved problems, and reviewed invoices and shipping orders for accuracy and accountability.
• Worked with sales, employees and customers to design and achieve target goals.
 
Work Experience
 
US Navy
Computer Consultant
 
First Financial Services
Senior Systems Programmer
 
Evolution Software
Founder, President, Manager
 
Allmed Information Systems
Sales Representative & Admin Manager
 
Country Medical Systems
Account Manager
 
3-M Company
Customer Service Rep, Credit and Collections Rep
 
Education
 
St. Joseph College, Rensseler, IN
Bachelor of Science, Psychology
Several professional and technical courses since college.
• Professional Selling, Time Management, Supervision, Computer programming.