Pat Hernandez 604 Harmony Lane Pleasantville, CA 94588 (925) 555-1234 | |
| Summary | ||||||||
A professional representative experienced in
developing and cultivating relationships and computer programs. Seeking
Customer Service/Client management. Strong desk-support skills with proven
ability to work with sales reps and clients to resolve issues. Additional
experience:
| ||||||||
| Professional Skills | |
| Operations Management • Hire, schedule and supervise 5 employees in a graphic design company. • Develop business systems for order flow, purchasing and accounting. • Interview prospective employees and train new employees. • Plan and implement business processes and job duties for employees. Client Management • Training groups and one-on-one client support on client site. • Managed over 100 accounts. Ensure customer satisfaction. • Successful sales experience - ranked 2nd at Allmed. Sold software/hardware products, programming, graphic design services. Prospected new clients, conducted meetings, performed presentations, negotiated prices and executed closings. • Managed booth and participation in several shows. Customer Service Management • Managed customer service and telemarketing people to accomplish their objectives. • Long hours on the phone. Directed both inbound and outbound calls - 55 per day. Wrote 10 - 20 orders a day, solved problems, and reviewed invoices and shipping orders for accuracy and accountability. • Worked with sales, employees and customers to design and achieve target goals. | |
| Work Experience | |
|
US Navy |
|
| Computer Consultant | |
|
First Financial Services |
|
| Senior Systems Programmer | |
|
Evolution Software |
|
| Founder, President, Manager | |
|
Allmed Information Systems |
|
| Sales Representative & Admin Manager | |
|
Country Medical Systems |
|
| Account Manager | |
|
3-M Company |
|
| Customer Service Rep, Credit and Collections Rep | |
| Education | |
|
St. Joseph College, Rensseler, IN |
|
| Bachelor of Science, Psychology | |
| Several professional and technical
courses since college. • Professional Selling, Time Management, Supervision, Computer programming. | |