Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

OBJECTIVE :
Seeking a position in Customer Service where my extensive experience will be further developed and utilised.

EXPERIENCE :
Cambridge Telecommunications, Cambridge, MA
1999 – Present
Customer Service Manager

• Responsible for the supervision of a staff of twenty-eight people within the customer service department.
• Responsible for the recruitment and training of customer service representatives.
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
• Successful account retention record of 98%.
• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

Braintree Digital Inc., Boston, MA
1996 – 1999
Customer Service Representative

• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Worked with new customers in the development of new accounts and the implementation of new systems.
• Assisted in the development of new policies and procedures.
• Assisted in the training of new customer service representatives and associates.
• Performed market research surveys on customer needs and requirements.
• Prepared weekly sales reports for the sales team and sales management.
• Generated repeat business through successful client follow-up.

EDUCATION :
Boston College, Boston, MA
1994 – 1996
BS in Sales And Marketing Hollymount High School, Cambridge, MA
1989 – 1994
High School Diploma

COMPUTER SKILLS :

• Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
• Microsoft Windows XP
• Microsoft Office XP Professional