Richard Anderson
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
OBJECTIVE :
Seeking a position in Customer Service where my extensive experience will be further developed and utilised.
EXPERIENCE :
Cambridge Telecommunications, Cambridge, MA
1999 – Present
Customer Service Manager
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Responsible for the supervision of a staff of twenty-eight people within the customer service department.
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Responsible for the recruitment and training of customer service representatives.
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Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
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Successful account retention record of 98%.
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Performed market research surveys amongst client
base to seek feedback on sales techniques, follow-up methods and
quality of after sales service.
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Improving customer service based on client
feedback through the development of new policies and procedures.
Successfully handled all public relations issues.
Braintree Digital Inc., Boston, MA
1996 – 1999
Customer Service Representative
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Provided support to the sales team, ensuring all sales and service objectives were met.
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Responsible for customer service in the digital
equipment division, duties included answering customer queries, problem
solving and providing detailed information on new products.
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Worked with new customers in the development of new accounts and the implementation of new systems.
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Assisted in the development of new policies and procedures.
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Assisted in the training of new customer service representatives and associates.
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Performed market research surveys on customer needs and requirements.
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Prepared weekly sales reports for the sales team and sales management.
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Generated repeat business through successful client follow-up.
EDUCATION :
Boston College, Boston, MA
1994 – 1996
BS in Sales And Marketing Hollymount High School, Cambridge, MA
1989 – 1994
High School Diploma
COMPUTER SKILLS :
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Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
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Microsoft Windows XP
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Microsoft Office XP Professional