Drew Anderson 

604 Harmony Lane

Pleasantville, CA 94588

(925) 555-1234

OBJECTIVE

Position where extensive client service and communications experience will add value.

PROFILE

·       Strong background in client service. Experienced managing up to 350 accounts and building profitable, long-term relations. Cited by clientele for superior service in all positions held.

·       Outstanding communication skills; articulate in person and in writing. Able to increase productivity by quickly analyzing client needs and maximizing account revenues.

·       Most-productive Account Agent two of four months measured at Carlos (2000). Account Rep of the Month four times in six-month span at Asset Marketing (1997-1998).

PROFESSIONAL EXPERIENCE

Account Executive: East Telecom, Golden Valley, MN

2001-present

Service corporate accounts for this provider of telecommunications hardware and services.

·       Manage 350 accounts with small- and medium-size businesses. Ensure highest client satisfaction and retention rates by quickly resolving billing and service issues.

·       Penetrate accounts by educating and up-selling clients on new products.

Account Agent: Carlos Group, Edina, MN

2000

Served as liaison between marketing teams and clients of Merrill Lynch account.

·       Delivered wide range of travel-related concierge services to high net-worth clients.

·       Consistently ranked among top of 25 reps for fast, efficient service.

Account Rep: Worldwide Marketing, Eagan, MN

1997-1999

Opened and managed accounts, selling high-end collectibles. Recruited to Worldwide after spin-off.

·       Involved entire sales process, from cold calling and qualifying to closing and account management. Opened over 100 accounts. Ranked in top 5% of reps for sales calls made.

·       Successfully retained irate client, turning lost sale into $17,000 in incremental revenue.

Sales Associate: Michaelson Automotive, Elgin, MN

1995-1996

Provided sales, marketing and customer service to wide-ranging clientele.

·       Consistently achieved highest Customer Service Index rating from Nissan Corporation.

·       Regularly made sales quotas. Rapidly mastered new product data.

Prior experience as Flight Attendant for United Airlines (two years); played leadership role on domestic and international flights. Also served as Office Manager/Production Coordinator for Media Productions, Inc. (one year). Managed production office and coordinated video shoots.

EDUCATION/TRAINING

·       Bachelor of Science Degree: Sociology, Iowa State University, Ames, IA.

·       Attended numerous professional seminars, including 7 Habits of Highly Successful People.

ADDITIONAL INFORMATION

·       Computer skills include Windows 95/98, Microsoft Office and Internet research.

·       Well-read and widely traveled. Gain tremendous satisfaction from ensuring client satisfaction.